Privacy Policy


(Last updated September 2019)

GISMARTHOME CANADA Limited Liability Company (GISMARTHOME CANADA, “we”) collects, stores, uses, transfers and protects your information in connection with and for the purpose of providing and developing GISMARTHOME CANADA software products and applications, services and jointly – “Services”, “Products”) in accordance with this privacy policy (“Privacy Policy”).

In general, we collect only the information that allows us to provide you with our Services at the highest level.This includes, in particular, the implementation of simple actions, for example, addressing letters to you by name – the name and email address that you decide to show.It also helps us protect our Services from fraudulent activities and spam, and gives us a unique understanding of what additional services can be useful for achieving all the goals outlined in this Policy below.

Scope and agreement

We collect the following information:

Before you start using our Products, it is important that you understand that using our Services, you consent to the collection, use, disclosure and storage of your personal data and other information. You can be sure that we will only use your information in the manner described in this Policy. By using the Services, you also agree to our Terms of Use. Please do not install or use the Services if you disagree with the Privacy Policy and / or the Terms of Use .This Privacy Policy applies to all visitors, users and other persons having access to the Services (“Users”).By creating an account and using the Services, you confirm that you are the owner of the data provided or authorized to provide this data.

The information we collect

We collect a minimum of information to achieve the goals set out in this Policy (see below), and you have the opportunity to limit the collection of information as indicated below in the “Choice Options” section:
(a) Registration and Account Information: When using our Services, you voluntarily provide us with personal information (for example, name, email address, telephone number, country and city of residence and, if necessary, payment information) and, therefore, do not You are an anonymous user.
(b) Information in social networks: If you enter your account in GISMARTHOME CANADA through social networking sites, such as Facebook or VKontakte, you agree to provide us with long-term access to your personal data on such sites (for example, your public profile, accounts that you have or refer to you, your email address, birthday, city of residence, info).
(c) Information from other sources: The information we collect may be combined with information from external sources (for example, demographic data and additional contact information) that we received in accordance with the law.
(d) Additional Information: We may collect additional information when you access the application through a specific device (for example, the unique identifier of your mobile device, information about the operating system of your mobile device, your browser, browser language or operating system; wireless network, as well as your mobile operator. We can also collect WPS data about your location — you can turn off the provision of this data by changing the definition settings ocations.
(e) Information from the web server.When you use our Services, our web servers automatically record some syslog information, including your web request, Internet Protocol (“IP”) address, browser type, access / exit page and URL address, number of clicks, and information about your actions. with links to the Services, domain names, landing pages, viewed pages and other similar information.We may also collect similar information from e-mails sent to our Users, which then helps us keep track of which messages are opened and on which links the recipients clicked (clicked).This information allows us to provide a more accurate message subject and the improvement of the Services.

Use and storage:

Our mission is to constantly improve our Services and offer you new opportunities. For this task, we may use the information you provide to:
(a) Ensure the availability of our Service: We use the information about your Registration and Account to:
(i) register you in the Service and create your GISMARTHOME CANADA User Account;
(ii) create your account on the site;
(iii) process your payments;
(iv) provide support, provide you with information about your account, and respond to your requests;
(v) provide an individual approach by providing content within the Service, including targeted advertising for GISMARTHOME CANADA services and partner services, which we consider to be of most interest to you; personalization may include automating the selection of content and the timing of its display, but you can be sure that this will not have legal consequences for you;
(vi) synchronize projects between GISMARTHOME CANADA applications on Windows, MacOS, Linux, iOS and Android.
If you deactivate your account, it will lead to the immediate removal of projects from our servers without the possibility of recovery (more on this below). In all other cases, we retain information while you use the Service to ensure the operation of all its functions.
(b) Improve our Services: We use information about using the Service (as described above) to better understand network behavior, identify potential interruptions in work and technical problems (this helps us to notice such phenomena as deterioration of data exchange rate, unavailability of the Service and etc.) to improve the quality of the provision of our Services.
(c) Offer new features: Within the framework of additional services that we or our partners provide through GISMARTHOME CANADA, we can use your user information for the purpose of continuous optimization and personalization of such services, as well as for sending individual messages about new offers, which we opinion may be of interest to you.
(d) Handle your payments: We may use your data, such as your name and email address, to process your payments for the Services through a third-party secure service provider.
(e) Prevent fraud; ensure compliance with applicable laws: We may use your information to prevent, detect and investigate cases of fraud, security breaches, potentially prohibited or illegal activities, to protect our trademarks and to enforce the Terms of Use of the Services.
(f) Communicate with you: We would like to keep in touch with you.We may use your information to contact you (via message or other means) to support the operation of the Application.

Data storage

Unless otherwise noted, we retain information as long as it is necessary and relevant for us to achieve the above objectives or to ensure compliance with our legal data protection obligations.After deactivating your account, we will store a minimum amount of data about you, which we must store in accordance with the law or other legal requirements.We can store activity data on condition of anonymity in order to improve our service.

Information disclosure:

You can be sure of the security of your data.The personal data you provide may be transferred to our sister companies and / or partners, if it is deemed necessary to save and manage the Service and to provide our products and services.In such cases, we guarantee that our partners and / or related companies will take responsibility for the protection of personal data in the amount equal to that guaranteed by these General Conditions.

Legal and Legal Responsibility: We may disclose your information to law enforcement, government agencies, or authorized third-party organizations in response to a confirmed request related to the prevention of terrorist activities, criminal cases, alleged illegal activities, or any other activity that may incur on your part, on our part or on the part of any other user of the Service, legal liability.Given the global nature of GISMARTHOME CANADA, the recipient of such information may be located outside your country of residence.Details can be found in the “Cross-Border Data Transfer” section below.

Information provided publicly

Some of our Services allow you to openly share information with other users.If you post information in the public section of our Service, for example, the site section “Find a dealer”, which contains the data of our Integrator Users, do not forget that this information is open to users of our Service and may also be made public on the Internet.We cannot control the further use of this information or prevent its distribution, so make sure that you publish in the public domain only the information that you want to share.

Cookies and tracking technologies

When you use the Application and / or visit the Website, we and our partners may use cookies and other tracking technologies for various purposes.The data collected by GISMARTHOME CANADA using cookies cannot be used to launch programs or to infect the User’s computer with viruses.

Access, view and change your personal information

As a registered user, you can view and change your personal information at any time using access to your account on the Website or our Support Service at response time to your request is 30 days.Please do not forget to update your personal information if it changes or becomes inaccurate.We will retain your information while your account is active, or until it is necessary for the provision of services.If you want to cancel your account or request not to use the information to provide services in the future, please contact us at the email address above.We may store some deactivated account information to comply with legal requirements, prevent fraudulent activities, assist with investigations, resolve disputes, analyze or troubleshoot programs, and also ensure compliance with the Terms of Use or take other actions required by law.Similarly, if your account has been closed or temporarily blocked, we can save some information to prevent your re-registration.

Regional features:

Privacy Rights in California (USA)

Residents of the state of California (USA) have the right to request a list of all third parties to whom our Application has disclosed certain personal information (in accordance with the laws of the State of California) in the previous year for the purposes of direct marketing in relation to such third parties.If you are a California resident and want to receive such a list, contact us at: any queries, please ensure that you include a statement about “Your privacy rights in California” in the text of your query, as well as your name, address, city, state, and zip code.In the text of your appeal, we ask you to provide us with sufficient information so that we can determine whether the above legal requirements apply to your situation.You must confirm that you are a resident of California (USA) and provide a current address in the state of California to receive our answer.Please note that we do not accept calls by phone, mail or facsimile, and we are not responsible for requests that are marked or sent inappropriately or that do not contain comprehensive information.At the moment, GISMARTHOME CANADA does not take any action to take into account the signals to prevent tracking (Do Not Track), since the corresponding unified technology standard is still under development.We continue to study new technologies and can adopt such a standard when it is developed.

Privacy Rights in the European Economic Area

If you use our services in the European Economic Area, you have certain rights in relation to your personal information in accordance with local law. In accordance with these rights, you can: access your personal information, correct the information we have stored, erase your personal information, restrict our use of your personal information, receive your personal information in a prescribed electronic format and forward it to third parties (the right to portability) data), file a complaint with your local data protection authority. Learn more about how to use your rights in the European Economic Area, read here .If you want to better understand your rights or use them, please use the contact details below to contact us.If we need additional information to fulfill your request, we will contact you.

We require a legal basis for the processing of your personal information. In most cases, such a reason can be:

  • fulfillment of our obligations under the contract with you, for example, in terms of providing services or ensuring proper payment of bills.
  • Your consent to data processing.
  • compliance with our legal obligations as stated above.
  • compliance with our legitimate interests, such as the desire to find out exactly how you use our products and services, and use this information to develop new products and services, personalize the service and show targeted advertising.When processing personal information within the framework of the realization of our legitimate interests, we use appropriate measures to ensure your confidentiality and to prevent conflict between the interests of our business and the interests and fundamental rights and freedoms of users.
  • protection of the vital interests of the subject of information or another person.
  • the need to implement an action in the public interest.We may request your consent to the collection and use of certain personal data in accordance with applicable law (for example, in relation to cookies and tracking technologies, or in the case of using data on the exact location of the user for purposes not related to the provision of services).If you have given us consent to the processing of your personal information, you can withdraw this consent at any time, using the contact information at the end of this notice to contact us, or by changing the corresponding setting in the application.Contact us if your personal information has changed and you want to update or change it, as well as if the personal information we have stored is incorrect.GISMARTHOME CANADA LLC is the controller of the data that we collect and process in accordance with thisPrivacyPolicy.We are always ready to cooperate in order to properly respond to your complaint or concerns regarding confidentiality of information.If you think that we could not resolve your issue, you have the right to file a complaint with your territorial authority for monitoring compliance with the law on the protection of personal data.

Third party websites and applications:

Our application may contain links to third-party websites, or you may access Applications through such websites. We are not responsible for privacy practices or third-party content.


We know that security is important to our users and we care about the security of your information. We take technical, physical and administrative security measures to protect your personal information from loss, misuse, unauthorized access, disclosure or alteration. Some of the security methods we use include firewalls, data encryption, control of physical access to our data centers, and authorization of access to information. We also need your help: you are responsible for the accuracy of the personal information you provide, as well as for keeping your password (s) and account registration data in a safe place and protected from access by third parties.
Although we take all appropriate measures to ensure the unauthorized disclosure of your personal data, we cannot guarantee that some of the collected personal data will never be disclosed in a manner that does not comply with these General Terms and Conditions. Accidental disclosure may be, for example, a consequence of false distortion when accessing websites that contain such data in order to eliminate possible data errors. We are not liable to the fullest extent permitted by law for any damage caused to users or third parties related to the accidental disclosure of personal data.

Children’s Privacy

Our services are not intended for children under the age of 13 years. Thus, we do not, at least knowingly, collect personal information about persons under the age of 13 using our websites, applications, services or tools. Within the European Economic Area, certain privacy settings are applied by default to users under 16 years of age and are subject to change only with the written permission of a legal representative of a minor.

Cross-border data transfer

We work in the international space and provide our Services to GISMARTHOME CANADA users around the world, allowing them to control devices anywhere in the world. This means that your personal information may be processed in countries where data protection and privacy regulations may not provide the same level of protection that is characteristic of your country. We store and process your personal information on our computers in the USA, Asia, Europe and use the services of suppliers that may be located in various countries outside the European Economic Area. In such cases, we require the recipient to ensure adequate protection of the personal data received, in accordance with the current legislation on the protection of such information. If you want more information about the precautions taken, use the contacts below to contact us.

Policy Updates

From time to time, as our services develop, we may update this Policy. You agree that we may notify you of significant changes in the processing of personal information using the notification in the Personal Account on the web site or in the Application. Please regularly check the Application and Personal Account for the presence of such notifications.

Contact Information

If you have questions regarding how we protect your information, or this privacy policy, please contact us:

Topic: Privacy concerns
If you have any questions about our Privacy Policy, email us at:

Address: 6021 Yonge Str., Unit 807, Toronto, Canada.